Consumer Return Policy

Effective as of 9th November 2026

This policy applies when you buy from Getech Limited t/a STEMBricks as a consumer, mainly for personal rather than business use. It explains how to cancel an order, return goods and get a refund. Your statutory rights are not affected.

Business purchases are covered by the relevant business contract terms, not this policy.

1. Cancelling an Order

For most goods bought online, by phone or by email, you can cancel without giving a reason. Tell us within 14 days of receiving the goods. If your order arrives in separate deliveries, the 14 days start when you receive the last delivery. You then have another 14 days to return the goods.

2. Condition of Returned Goods
You may inspect the goods only as much as is reasonably necessary to check their condition and main features. Return them securely with all supplied parts and accessories. Include your order details or other proof of purchase, where available.
  • Opening sealed inner bags, breaking tamper-evident seals, or tearing or materially damaging protective sleeves will normally be considered more handling than is needed to inspect the goods.
  • You may still cancel, but we may reduce your refund if this handling has reduced the goods’ value or means they cannot be sold as new.
  • This does not affect your rights if the goods are faulty, damaged, misdescribed or otherwise do not meet the contract.
Items You Cannot Cancel

The legal right to cancel does not apply to:

  • Personalised or made-to-order goods.
  • Sealed software after it has been unsealed.
  • Sealed in-ear headphones, earbuds or similar goods that are unsuitable for return for hygiene reasons once unsealed.
  • Other goods excluded from cancellation rights by law.

3. How to Return Goods

  1. Contact us: Email team@stembricks.co.uk before the cancellation period ends. Tell us that you want to cancel or return the goods and include your order details.
  2. Request an RMA: We will give you a Return Merchandise Authorisation (RMA) reference to help us identify the return. Not having an RMA does not affect your statutory rights, but it may delay processing.
  3. Send the goods: Pack them securely and send them within 14 days of telling us you want to cancel. Include the RMA on or inside the package where available and keep proof of postage.

    Return address:
    GETECH LIMITED
    53–57 KNIGHTSDALE ROAD
    IPSWICH
    SUFFOLK
    IP1 4JQ

4. Return Costs and Faulty Goods

  • Change of mind: You must arrange and pay for the return. We do not provide a prepaid label or arrange collection.
  • Faulty, damaged, incorrect or non-conforming goods: Contact us first. We may ask for photographs, troubleshooting details or other reasonable information. Where appropriate, we will arrange collection at no charge. If we agree that you should return the goods yourself, we will cover reasonable return costs where required by law.
  • We will promptly inspect or test returned goods and confirm the appropriate remedy. This will not restrict your statutory rights or delay a remedy beyond the time allowed by law.

5. Refunds

  • We do not charge a restocking fee (£0). See section 2 for possible deductions where handling has reduced the value of the goods.
  • If you cancel under your legal cancellation right, we will refund the price paid and the cost of our cheapest standard delivery option. We do not refund extra paid for premium delivery unless the law requires it.
  • We will use the original payment method unless you agree otherwise.
  • For change-of-mind cancellations, we will refund you without undue delay and within 14 days after receiving the goods or, if earlier, satisfactory evidence that you sent them back.
  • Proof of return may include the carrier, tracking or consignment number and dispatch date. An RMA may help us identify the return but is not required for the evidence to be valid.

5. Contact Us

For cancellations, returns, refunds or complaints, email team@stembricks.co.uk.